Draft for review. This text is not legal advice and is not yet the version in force.
Refund policy
How cancellations and refunds work for plans and credits.
Last updated: [publication date]
1. Free trial
The trial lasts 14 days and includes 30 audits, with no card needed. If you don’t choose a plan when it ends, nothing is charged.
2. Monthly plans
Plans are paid monthly, in advance. You can cancel at any time: the cancellation applies from the next period and the current period’s quota stays available until it ends.
[To be defined:] whether a plan’s first payment can be refunded within the first [14] days, provided less than [20%] of the quota was used.
3. Extra credits
Credit packs are valid for 12 months from purchase. Used credits are not refunded; unused ones, [to be defined].
4. Service failures
If a call could not be audited because of a Lapryx or provider failure, it does not use quota: the reservation is released automatically. If a problem on our side kept you from using the service, write to us and we will make it up with credits or a proportional refund.
5. How to request a refund
Write to hello@lapryx.com with your company’s name and the reason. Refunds are processed by Paddle to the same payment method, within [5 to 10] business days depending on the bank.