Terms of service

1. Who we are

Lapryx is a service of [legal name], located at [address] (“Lapryx”). For any question, write to hello@lapryx.com.

2. What the service does

Lapryx receives call recordings uploaded by your company, transcribes them, hides sensitive data and grades them with the scorecard your company defines. A supervisor at your company reviews every audit before it is published to the agent.

The AI’s audit helps the supervisor: no grade reaches an agent without a person’s review, and critical errors only apply once a supervisor confirms them.

3. Accounts and access

Each company has admins, supervisors and agents. Admins and supervisors sign in with two-factor authentication. Your company is responsible for who it invites, for keeping credentials confidential and for removing anyone who should no longer have access.

Sessions end after 30 minutes of inactivity.

4. Acceptable use

Your company states that it has the right to record the calls it uploads and to process them for this purpose, and that it informed the people recorded as required by the law that applies to it.

Lapryx may not be used to upload illegal content, to try to access another company’s data, or to test or bypass security controls without written authorization.

5. Plans, quota and payments

Plans are billed per agent per month, with a minimum number of agents per plan and a quota of included audits. When the quota runs out, the AI pauses until the next period or until you buy extra credits; the rest of the platform keeps working.

The free trial lasts 14 days and includes 30 audits, with no card needed. Payments are processed by Paddle, acting as an authorized reseller ([confirm arrangement with Paddle]).

Current prices are on lapryx.com. A price change is announced [30] days in advance and applies from the next period.

6. Your company’s data

The data your company uploads belongs to your company. Lapryx processes it as a data processor, only to provide the service, under the Privacy policy and the data processing agreement.

You can export all of your company’s data at any time and request its full deletion from the Data and privacy screen.

7. Availability and changes

We do what is reasonable to keep the service available, with daily database backups. There may be interruptions for maintenance or provider failures.

We may change these terms; significant changes are emailed to admins [30] days in advance.

8. Liability

[Limitation of liability to be defined with legal advice.] Lapryx is not responsible for employment decisions your company makes based on an audit: the audit is a tool and the decision always belongs to a person at your company.

9. Cancellation

You can cancel your plan at any time; the current period’s quota stays available until it ends. Deleting the company deletes all of its data and recordings, and they cannot be recovered.

10. Governing law

[Governing law and jurisdiction to be defined.]